Selected Work

Shipped quietly. Held up loudly.

Anonymised engagements across finance, health, legal, and insurance. Names changed, outcomes real.

Financial services · FCA
Lumière Capital

Advice QA across 150k calls a week

Challenge. Manual compliance review covered a fraction of advised-sales calls, leaving a conduct-risk blind spot.

What we built. Voice OCR + governed LLM scoring with citation-first findings and a human review queue for flagged calls.

  • 100% of calls screened, up from ~4%
  • Audit trail per decision, FCA-ready
  • Reviewer time refocused on true positives
Healthcare · HIPAA
Northwind Health

Clinical retrieval over a 4M-document corpus

Challenge. Clinicians could not find prior guidance quickly; PHI made naive search a non-starter.

What we built. De-identified ingestion, hybrid retrieval with an eval harness, and PHI segmentation enforced in the pipeline.

  • Sub-second grounded answers with citations
  • PHI never leaves the controlled boundary
  • BAA-ready infrastructure
Legal · SRA
Calder & Faye

Privilege-safe contract intelligence

Challenge. Contract review was slow, and confidentiality rules made off-the-shelf tools unusable.

What we built. Matter-level access control, privilege-preserving retrieval, and schema-validated extraction with provenance.

  • Review cycle cut from days to hours
  • Confidentiality boundaries enforced in code
  • Full source traceability
Insurance · GDPR
Polaris Insurance

Claims intake, fully structured overnight

Challenge. Unstructured claims documents bottlenecked the entire downstream process.

What we built. Document OCR into validated schemas with confidence scoring and redaction of sensitive fields.

  • Overnight structuring of claims backlog
  • Data-minimised, GDPR-correct pipeline
  • Clean handoff to core systems

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