Advice QA across 150k calls a week
Challenge. Manual compliance review covered a fraction of advised-sales calls, leaving a conduct-risk blind spot.
What we built. Voice OCR + governed LLM scoring with citation-first findings and a human review queue for flagged calls.
- 100% of calls screened, up from ~4%
- Audit trail per decision, FCA-ready
- Reviewer time refocused on true positives